An appointment is required to be seen at the surgery. Please call our receptionist to make an appointment. We do not accept walk in patients, unless it is a medical emergency. We keep a number of appointments open each day for patients who are sick and need to be seen quickly. To get access to these appointments please ring our receptionist at 8.30am.
Longer consultation times are also available. Plans and Mental Health Care Plans (2715 Care Plan), Drivers Medicals and Work Medicals require a double appointment so please let reception know when booking.
In addition to English, we offer other languages to help consultations run smoother for our patients including Mandarin, Indonesian and Cantonese. If you have a language preference other than English, please let our receptionist know prior to booking.
All children under the age of 16 years of age will be bulkbilled if on a valid Medicare Card. Current patients -Pensioners will only be bulk billed if on a valid Medicare card and current Pension Card. New patients on Pension Cards will not be bulkbilled -they will pay a reduced fee. Healthcare Card Holders are not bulk billed but pay a reduced fee. These cards must be sighted at time of appointment. All other fees are private and must be paid at the time of the appointment. No accounts will be given. Accounts can be paid by cash, EFTPOS, Visa and MasterCard. Please call our receptionist for a list of fees.
We offer you a quicker and easier way to pay your account and claim your Medicare rebate. Pay your doctor’s account in full on the day of the consultation. You will be asked if you wish to send your claim electronically to Medicare on the same day. Medicare will pay your rebate directly into your bank account within 24 hours if you have registered your bank account details with Medicare.
Onsite Pathology is provided by Clinical Labs. Available on Monday to Friday 8.30am to 12.30pm.
Closed on Saturdays.
Telephone Access and Repeat Prescriptions and Referrals
Our GP’s do not consult over the phone and generally do not take phone calls unless it is an emergency. Please direct the phone calls to the nurse or reception and they will help you with any queries. They will let the GP know of your enquiry and will contact you back with an answer. Most enquiries are usually answered by reception. Most requests will be dealt with promptly depending on the urgency or within 24 hours. You will need to make an appointment for any repeat prescriptions. Referrals will not be done over the phone; an appointment with the GP will be required.
Insurance Medicals, Pre-employment Medicals and Drivers Medicals are not covered by Medicare Rebate and must be paid for at time of appointment. Please ask reception staff for information on costs prior to your appointment. All Medicals require a double appointment, when booking appointment please inform receptionist of this.
Results of any test or Procedures/Recall Reminder System
You must see the Doctor for the results of any test results, they will not be given over the phone unless authorised by the Doctor. It is the responsibility of the patient to follow up on test results. We will call you to make an appointment to discuss the results with the GP when all results are in. If we are unable to contact you by phone a letter will be sent to notify you that you need to make an appointment. Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative care: e.g. immunisation and Pap smear recalls. If you do not wish to be part of this system please let your Doctor or receptionist know.
After Hours Care
If you require an after-hours visit, you can contact our Locum Service Night Doctor on 1300 644 483. We use an Accredited Medical Deputising Service provided by Night Doctor. You can also attend your local GP after Hours at Murdoch or Fremantle or attend your local emergency department at the Hospital.